Cancellation & Refund Policy

This Cancellation and Refund Policy (“Policy”) governs the cancellation of subscription plans and refund requests for the services offered on Oowl.in, including the website at oowl.in, the web-based admin dashboard at app.owl.in, and the WhatsApp-based attendance and task management service (collectively, the “Service”). The Service is operated by Oowl (“Oowl”, “we”, “us”, or “our”), from its office in Yamunanagar, Haryana, India.

By subscribing to our Service, you agree to be bound by the terms outlined in this Policy. This Policy should be read in conjunction with our Terms of Service and Privacy Policy.

1. Subscription Plans and Billing Cycles

Oowl offers subscription plans on a monthly or yearly term basis (each a “Billing Cycle”). The subscription fees, employee limits, and other features of each plan are detailed on our website or confirmed during your onboarding process.

All fees are billed in advance at the start of your Billing Cycle and are payable in Indian Rupees (INR). Subscriptions will automatically renew at the end of each Billing Cycle under the same terms unless you cancel your subscription in accordance with Section 2 of this Policy.

2. Cancellation Policy

You may cancel your Oowl subscription at any time. To cancel, please contact us on WhatsApp at +91 94160 23700 or email us at hello@oowl.in with your organization and account details.

Upon initiating a cancellation, the following terms apply:

• Active Status: Your subscription will remain fully active, and you will retain complete access to all features and services, until the end of your current active Billing Cycle (monthly or yearly, as applicable).
• Non-Renewal: The cancellation ensures that your subscription will not renew, and your next Billing Cycle will not start, avoiding any future renewal charges.
• No Reactivation Fee: If you decide to rejoin Oowl in the future, you may reactivate your subscription under the plans and pricing available at that time.

3. Refund Policy

All subscription purchases, renewals, and payments made to Oowl are final and non-refundable.

Specifically, please note the following:

• No Pro-Rata Refunds: We do not offer pro-rata (partial) refunds or credits for any unused days, weeks, or months of an active subscription period. If you cancel your subscription mid-cycle, you will not receive a refund for the remaining days of that cycle.
• Plan Downgrades: If you downgrade your plan during a Billing Cycle, the change will take effect at the start of the next Billing Cycle. No refunds or adjustments will be provided for the difference in cost during the current cycle.
• Technical and Platform Issues: Since Oowl relies on the WhatsApp platform for its core operation, temporary disruptions caused by third-party infrastructure (such as Meta/WhatsApp downtime) do not qualify for refunds.

4. Exceptions and Discretionary Adjustments

In exceptional circumstances (such as clear billing errors or duplicate charges), Oowl may, at its sole discretion, issue a refund or a credit. Any such discretionary refund or adjustment does not establish a binding precedent or obligation to provide similar refunds or adjustments in the future.

5. Service Suspension and Termination

If we are unable to process payment for your subscription renewal, we reserve the right to suspend or terminate your access to the Service. Any outstanding balances or failed payments must be resolved to restore service access. Oowl is not liable for any data loss or operational disruption resulting from service suspension due to non-payment.

6. Policy Modifications

We reserve the right to modify or update this Cancellation and Refund Policy at any time. When we make updates, we will revise the “Last updated” date at the top of this page. If the changes are material, we will make a reasonable effort to notify active subscribers. Your continued use of the Service after any modifications take effect constitutes your acceptance of the updated Policy.

7. Governing Law and Jurisdiction

This Policy is governed by the laws of India. The courts at Yamunanagar, Haryana, India shall have exclusive jurisdiction over any disputes or claims arising out of or relating to this Cancellation and Refund Policy.

8. Contact Us

If you have any questions, concerns, or would like to request a cancellation, you can contact us at: